APQC Framework

• 1.0 Develop Vision and Strategy
• 2.0 Develop and Manage Health Care Services
• 3.0 Market Health Care Services
• 4.0 Deliver Health Care Services
• 5.0 Deliver Services
• 6.0 Manage Customer Service
• 7.0 Develop and Manage Human Capital
• 8.0 Manage Information Technology (IT)
• 9.0 Manage Financial Resources
• 10.0 Acquire, Construct, and Manage Assets
• 11.0 Manage Enterprise Risk, Compliance, Remediation, and Resiliency
• 12.0 Manage External Relationships
• 13.0 Develop and Manage Business Capabilities